The heart of innovation
The purpose of innovation is not to build cool products and technologies or making money. The purpose of innovation is to solve everyday problems, make people happy and to put a smile on someone’s face.
The value of customer relationship is priceless
Run a business, not a company. Sales should focus on generating social capital, revenue, euros, pounds, dollars, yens or what ever currency. Stop considering sales as a department – a part of your organization. When sales are fine, everything else is also fine. When sales start declining traditional managers start…